FAQ'S

At Ruqa, we specialise in a wide range of premium sofas designed to suit various styles and spaces. Our collection includes modular sofas, sectionals, L-shaped, and traditional 2- and 3-seaters, all crafted for exceptional comfort and timeless style. Whether you prefer modern, minimalist designs or more classic, plush options, our diverse offerings cater to every aesthetic and space requirement.

Yes, most of our sofas are fully customisable. You can select the fabric, colour, size, and configuration to create a sofa that perfectly matches your home and personal style. We offer a wide variety of fabric swatches to help you choose the ideal material, and our team is happy to guide you through the customisation process to ensure your sofa is uniquely tailored to your needs.

We take pride in sourcing only the highest quality materials for our sofas. All our frames are constructed from durable, sustainably sourced wood. Our cushions are made with high-density foam, ensuring long-lasting comfort and support. We also offer a variety of premium, durable fabrics in an array of textures and colours. At Ruqa, we do not use leather or animal-based products in our furniture, aligning with our commitment to ethical, sustainable production.

To keep your Ruqa sofa in excellent condition, we recommend regularly vacuuming fabric surfaces to remove dust and debris. For any spills or stains, gently blot the area with a clean, dry cloth. Avoid rubbing, as this could damage the fabric. For deeper cleaning, we suggest using a professional upholstery cleaning service. For sofas with removable covers, machine washing on a gentle cycle can also help maintain freshness.

At Ruqa, we offer a comprehensive 5-year warranty on the frame and interior structure of our sofas. This warranty covers any manufacturing defects in the materials or craftsmanship. Please note, the warranty does not cover normal wear and tear, misuse, or damage caused by improper care. If you have any concerns or experience issues with your sofa, our customer service team is available to assist you in resolving the matter quickly.

Yes, we encourage customers to request fabric swatches before making a final decision. This allows you to see the colours and feel the textures of our materials in your home environment. Simply visit our website and select up to six swatches free of charge. We will ship them directly to you, helping you confidently choose the fabric that best suits your style and needs.

Our standard delivery time is between 4 to 6 weeks, depending on the specific sofa and customisations you select. If you need your sofa sooner, we also offer an express delivery service for an additional fee. Express deliveries are typically fulfilled in 2 to 3 weeks. You will receive an estimated delivery date at checkout, and we will keep you updated throughout the delivery process to ensure a smooth and timely arrival.

Yes, we offer professional assembly services for a fee of £149.99. Our skilled delivery team will assemble your new sofa and place it exactly where you want it in your home, ensuring everything is set up correctly and securely. This service saves you the hassle of assembly and ensures your sofa is ready to enjoy from the moment it arrives.

We strive to ensure that every sofa arrives in perfect condition. However, if your sofa is damaged during delivery, please contact us immediately. We will work quickly to arrange for a replacement or repair, depending on the issue. It’s important to report any damage as soon as possible after delivery so that we can address the problem promptly and efficiently.

Yes, we offer flexible, interest-free financing options to make your sofa purchase more manageable. You can spread the cost of your sofa over several months with our finance plans, making it easier to invest in high-quality, durable furniture. All credit and debit cards are accepted, and you can select the financing option that works best for you at checkout.

Ruqa sofas are designed with precision and care. While we source our materials globally to ensure the highest quality, our sofas are crafted in leading manufacturing facilities, adhering to strict quality standards. Every piece is carefully inspected before it leaves our facility to ensure you receive the highest level of craftsmanship and comfort.

At the moment, Ruqa operates as an online-only store. However, we provide detailed product descriptions, high-quality images, and customer reviews to give you a comprehensive understanding of each sofa. Additionally, we offer free fabric swatches to help you make an informed decision from the comfort of your home.

Our professional assembly service is available for £149.99. Our expert team will deliver and assemble your sofa in your home, ensuring it’s positioned exactly where you want it and ready to use. This service ensures that you don’t have to worry about the assembly process, allowing you to enjoy your new sofa as soon as it arrives.

Choosing the right sofa depends on your space, style, and needs. Start by measuring your room to ensure your sofa fits comfortably within the space. Consider how many people typically use the seating and whether you prefer a more traditional or modern style. We also recommend ordering fabric swatches to help you match your sofa to your existing décor. Our team is always available to assist you in finding the perfect sofa for your home.

Yes, you can modify or cancel your order within 24 hours of placing it. For custom orders, modifications may not be possible after the initial 24-hour window, as production on your sofa will have begun. If you need to make changes, please contact our customer service team as soon as possible to avoid any issues.

Yes, we offer a variety of compact sofas specifically designed for smaller spaces. These sofas provide the same high level of comfort and style as our larger models, while being tailored to fit more snugly in apartments, smaller living rooms, or other tight spaces. With sleek designs and space-saving options, you don't have to sacrifice style for functionality.

Custom orders typically take between 4 to 6 weeks for delivery, depending on the complexity of the customisation. During peak times, this may extend slightly, but we will keep you updated throughout the process. If you need your sofa sooner, we also offer an express delivery service at an additional cost.