Delivery Locations
We deliver furniture to our customers across mainland UK.
However, some locations within the UK are currently excluded. Scroll down to see if this will affect you. We do not deliver to offshore locations including the Isle of Wight, Isle of Man and the Channel Islands.
Delivery Cost
Our delivery is generally a room of choice two man delivery to mainland UK. We offer additional services such as, assembly service and removal of old bed & mattress for an additional cost. Please contact us on the web chat to find out more.
Delivery Time
All our products are delivered to your home to the room of your choice on your chosen delivery date. You can select a delivery date at the checkout
Suspended Delivery
Unfortunately, we are currently not delivering to the non UK mainland locations including NI & ROI.
Delivery Date
Your delivery date will be sent to the number you provide at the checkout.
We deliver between 7am and 6pm, 7 days a week (weekends are subject to availability and may incur an additional cost). Once your delivery date is confirmed, you must be available during those hours. You can however rearrange the delivery date as long as its 2 business days prior to delivery before 1pm
Can you deliver at the weekend?
Yes with limited availability, you can select your delivery date at the checkout.
Can I change my delivery date?
Yes. We can rearrange your delivery for another day to accommodate your schedule. However, you must be available anytime between 7am and 6pm to receive your goods.
How will I know when my items are on their way?
We know you don’t want to sit around waiting for your package all day so our driver will contact you on the day, approximately 30-45 minutes before arrival.
Can you deliver to my room of choice?
These products will be delivered by a two man delivery company where appropriate and will be delivered to the room of your choice.
How do I tell you about delivery restrictions?
If you think we may have difficulty accessing your property, please contact us at cs@ruqa.co.uk
Missed Delivery
If we attempt to deliver when no one is home, our courier will leave a card through your door letting you know what to do next.
Can I rearrange my delivery after a missed delivery?
Yes. After a missed delivery the courier will contact you to arrange another day for delivery. However, you must be available anytime between 8 AM and 6 PM to receive your goods.
For further queries, you can contact us at cs@ruqa.co.uk
I missed the courier. What do I do?
If you miss the courier’s delivery attempt, we will charge £75 to redeliver your order.
If the courier does not deliver the item and returns the package back to us, we will issue you with a refund excluding delivery fees, however there will be £75 charge by the courier to cover the return of the item.
Extra Delivery Information
You may experience delays in your delivery during peak seasons such as Bank Holidays, Easter, Black Friday, Christmas and New Years.
Damaged Items
We encourage you to check every item thoroughly when you receive your order to make sure you’re happy, even if you’re not going to use it straight away.
If you spot any damages, please contact us at cs@ruqa.co.uk and we’ll replace any damaged items.
Top Tips for Beds & Mattresses
We know you’re keen to get your hands on our stunning beds and mattress. However if you have ordered a bed or mattress, we advise you not to dispose of your old one until you’ve received your new one and are happy with it.